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Growth Revenue Operation Intern

General information

Salary
1m - 3m
Rank
Intern
Form of work
Full time
Location
14 Fl., Viwaseen building, No. 48 To Huu Str., Nam Tu Liem dist., Hanoi
Number of recruits
2

Description

About the Role:

Our fast-paced and rapidly growing Revenue Operations team is looking for a highly motivated individual to help drive our teams’ growth and streamline workflows. Our Customer Success Operations Associate will be naturally driven to support a large and diverse team across various functions.

The Customer Success Revenue Operations Associate will help drive the day-to-day success of the Customer Success organization by managing core elements of the Sales structure, Systems Integrations, Provisioning and core reporting. The person in this role will support our Program Managers and will be responsible for helping to solve some of the most important strategic and operational problems facing our Customer Success Organization.

 

Primary Job Responsibilities:

  • Assist with day-to-day operations of Customer Success Organization

  • Evaluate resources, technology and tools to optimize Customer Success team to workflows

  • Build reports for Customer Success Organization to track progress against key KPIs

  • Implement new processes and programs for the Customer Success organization that will drive growth and retention

  • Partner with Marketing Operations, Business intelligence and other internal teams to develop and execute strategic initiatives

  • You will work closely with Senior members of the Revenue Operations team to improve inefficiencies and iterate on old processes for a more streamlined approach

  • Your primary responsibility will be to provide day-to-day support services to our Customer Success teams via the Revenue Operations ticketing system, as well as developing/maintaining Salesforce.com reports, onboarding new users and creating process documentation

  • Support the vision and values of the company through role modeling and encouraging desired behaviors

  • Participate in various company initiatives and projects as requested

Requirements

Skills and Qualifications:

  • Bachelor’s degree or equivalent experience required

  • Self-motivated, persistent and goal oriented

  • Ability to successfully collaborate with internal stakeholders on high visibility projects with significant business impact

  • Highly curious with a positive attitude

  • High emotional intelligence and able to build trust with a diverse group of employees and stakeholders

  • Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily

  • Comfortable working in a fast-paced and collaborative environment

  • Detail oriented with excellent written, verbal and interpersonal skills

Benefits

Perks You'll Enjoy 

  • Building large-scale & global software products

  • Working & growing with Passionate & Talented Team

  • Diverse careers opportunities with Software Services, Software Product Development, IT Solutions & Consulting

  • Attractive Salary and Benefits

  • Two performance appraisals every year and performance bonus

  • Flexible working time

  • Various training on hot-trend technologies, best practices and soft skills

  • Company trip, big annual year-end party every year, team building, etc.

And much more, join us and let yourself explore other fantastic things!

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