User Research Intern (IT Department)

General information

1m - 3m
Form of work
Full time
14 Fl., Viwaseen building, No. 48 To Huu Str., Nam Tu Liem dist., Hanoi


About the Role:

We are looking for an energetic, innovative and focused UX Researcher to join our Product Design team and help us create the next generation of Melihub products. You will help drive transformation and innovation by contributing insights and research outcomes that translate directly into business and product strategies and impacts and help Melihub deliver world-class customer experiences via our platform, apps, integrations, direct data and services.

You will work closely with fellow product design, product management, data, engineering and other teams across Melihub to build experiences that enable our customers to easily utilize Melihub private and public market data to drive their investment success.

You will also be instrumental in developing research and analysis standards, best practices, operations and integrations with all the customer and market data and intelligence across Melihub. The ideal candidate will have a deep understanding of user research methods and best practices, demonstrated excellence in delivering robust qualitative and quantitative research findings and strategic insights, mature business acumen, along with a nimble, creative and pragmatic approach and influential collaboration and communication skills.


Primary Job Responsibilities:

  • Conducting qualitative and quantitative user, market and cultural research conductive to insightful product, user and business strategies

  • Generating research insights and recommendations that deliver organizational and customer experience impact, communicating these to diverse stakeholders in compelling and creative ways

  • Expertly defining research plans for projects through a strong understanding of traditional and emerging research methods and trends, utilizing the most effective and appropriate research methods based on study objectives

  • Planning and executing research with other product team members to iteratively improve the customer experience through the right inquiry, analyses and optimization strategies, while pragmatically aligning research to business and research objectives, timelines and constraints

  • Leading and mentoring product designers in research while ensuring the quality and efficacy of the research execution and findings generated

  • Partnering with Product, Data and Marketing to develop and implement research standards, best practices and operational processes to enable scalable, adaptive research programs

  • Developing strategies for creating meaningful and usable products and validating these product experiences throughout the full product lifecycle in partnership with product teams


Skills and Qualifications:

  • Big plus if experience in User Research or related field, with a proven track record of research planning, execution, deliverables creation and delivering findings with measurable business impact

  • Interest in qualitative and quantitative data analysis to generate actionable tactical and strategic recommendations

  • Strong understanding of different research methods, when to use them and how to customize them to meet needs and timelines

  • A proven track record of improving, standardizing and scaling research practices and methods

  • A keen interest and passion for private and public investment markets and organizations, the financial professionals who work in this space and an understanding of what they do, why they do it and what drives their success


Perks You'll Enjoy 

  • Building large-scale & global software products

  • Working & growing with Passionate & Talented Team

  • Diverse careers opportunities with Software Services, Software Product Development, IT Solutions & Consulting

  • Attractive Salary and Benefits

  • Two performance appraisals every year and performance bonus

  • Flexible working time

  • Various training on hot-trend technologies, best practices and soft skills

  • Company trip, big annual year-end party every year, team building, etc.

And much more, join us and let yourself explore other fantastic things!

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